Customer center

Beratung, Information & Ticketverkauf

VAG pluspunkt: your customer centre in the middle of Freiburg

Our customer centre VAG pluspunkt is in the city centre, so it is easily accessible. Here you can obtain tickets, timetables, and information etc. about local public transport in Freiburg. It is now also possible to buy tickets for long-distance bus services "MeinFernbus FlixBus” and for "DeinBus". In addition, VAG pluspunkt also has tickets available for the Schauinsland cable car and for SC Freiburg home matches. And not least there are a number of trendy VAG accessories on sale here.

VAG pluspunkt opening times 
Monday to Friday8.00am to 19.00pm
Saturday9.00am to 15.00pm


VAG pluspunkt
Salzstraße 3
79098 Freiburg

Postfach 10 03 53
79122 Freiburg

Telephone: 0761/4511-500
Fax:  0761/4511-539
Email: pluspunkt(at)

Monday to Friday: 8.00 to 19.00
Saturday: 9.00 to 15.00

Address in Journey Planner

VAG at the Radstation (bicycle station): your customer centre at the main station

Here right by the main station you’ll find everything about environmentally friendly mobility: cycle hire and parking lot, mobility advisory service, journey planning, tickets and timetables and a small bistro for your well-deserved break.

The VAG team is looking forward to helping you: with tickets, timetables and information on buses, trains and trams in Freiburg and the region as well as all other products and services available at pluspunkt.

VAG at the Radstation – opening times
Monday to Friday9.30am to 13.30pm
14.00am to 18.00pm
Saturday10.00am to 14.00pm


Radstation - Fahrradstation und Mobilitätszentrale Freiburg
VAG at the Radstation
Wentzinger Straße 15
79106 Freiburg

Monday to Friday: 9.30 to 13.30 and 14.00 to 18.00
Saturday: 10.00 to 14.00

Address in Journey Planner